Telegram
@fullesimsupport
Best for most questions
Message usContact us
How can we help?
Most answers are one click away. If yours is not, a person on our support team will help, not a bot.
Talk to us
Best for longer questions
Send an emailLive chat
Site and app
Best for quick questions
At launchSupport line
Best for WhatsApp users
At launchAbout your line? Send your number and a one-time support code from your panel. It proves the line is yours; your access code itself is never needed.
Help by topic
Go straight to the right place.
- Message support →
Installing your eSIM
QR code will not scan, or the profile will not install.
- Email orders →
Payments and refunds
A payment did not go through, or you want to cancel.
- Check coverage →
Coverage and signal
No data, no calls or no texts in a country on the register.
- Email support →
Lost your access code
If you left an email or Telegram at checkout, we send it there again.
- Complaints procedure →
Make a complaint
Something went wrong and we did not put it right.
- Email security →
Report a security issue
A vulnerability in the site, checkout or provisioning.
- Email abuse →
Report misuse of a number
A FulleSIM number is being used to harass, scam or spam you.
- Email privacy →
Your data
Access, correct or delete what we hold about you.
- Email dev →
Developers and integrations
Technical questions, APIs and integrations.
- Email hello →
Press and partnerships
Media, partnerships and everything else.
These are our only support accounts
- @fullesimsupportTelegram
- [email protected]Email
To confirm it is you, we ask only for your number and a one-time support code from your panel. We never ask for your access code, a card number or a seed phrase, and we never message first to offer help.
Who you are dealing with
FulleSIM is operated by FulleSIM LTD. The company’s details are published in our legal notice.