Legal
Every document that governs the service, in plain language.
Last updated September 21, 2026
Your contract
- Terms of ServiceThe agreement between you and FulleSIM for the mobile service, the eSIM and your number.→
- Contract SummaryThe main terms of your contract on one page, as EU law requires before you buy.→
- Cancellation and Refunds PolicyWhen you can cancel, what is refunded, how and how fast.→
- Complaints CodeHow to complain, what we do and by when, and where to go if we cannot resolve it.→
Your data
Using the service
- Acceptable Use PolicyWhat the service may not be used for, and what happens if it is.→
- Fair Use PolicyWhat free incoming SMS and calls cover, and what they do not.→
- Internet Speed and Traffic ManagementWhat speeds to expect, how traffic is managed, and your remedies.→
- Emergency CallsWhy FulleSIM must not be relied on to call emergency services.→
- Restricted TerritoriesWhere FulleSIM cannot be bought or used, and how we check.→